The RVC's Equine Referral Hospital strives to meet the highest standards of compassionate care and professionalism.

The hospital was deemed 'Outstanding' in each area assessed, in 2016, by Practice Standards Scheme (PSS) assessors. The PSS Awards, which were updated in 2015, require everyone in the clinical team to be working and thinking to the highest possible standards, and for a hospital to have a strong culture of continuous improvement.

The Equine Referral Hospital was assessed for 'Team and Professional Responsibility' and its 'Diagnostic Service'. The Team and Professional Responsibility category included modules related to Clinical Governance, Infection Control, Medical Records, Medicines and the Practice Team. The assessors gave the Equine Referral Hospital 100% for both Infection Control and Medical Records.

The Diagnostic Service category was split into modules related to Diagnostic Imaging and Laboratory and Clinical Pathology. The Equine Referral Hospital also received 100% for its Diagnostic Imaging provisions.

Veterinarian colleagues referring to the hospital can rest assured that their patients will received the highest standards of care by all members of the team.